“Are these suitable for New Zealand sun?”

• Yes — New Zealand has one of the highest UV levels in the world. All our sunglasses are designed with UV400 protection to keep your eyes safe.

Frequently Asked Questions

1. Are your sunglasses UV protected?  
Yes, all URBA VISTA sunglasses provide UV400 protection, blocking 100% of harmful UVA and UVB rays.

2. Are your lenses polarised?  
Selected styles feature polarised lenses to reduce glare and improve clarity—perfect for driving, beach days, and outdoor activities. Please check each product description for details.

3. Do you ship within New Zealand?  
Yes, we ship across New Zealand. Delivery usually takes 1–3 working days depending on your location.

4. Do you ship internationally?  
Yes, we offer international shipping. Delivery times and costs will be calculated at checkout.

5. Where are your products shipped from?  
Orders are processed and shipped from our local store located in Whakatane, Bay Of Plenty.

6. Can I return or exchange my sunglasses?  
Yes, we accept returns within 14 days of delivery if the item is unused and in original condition.

7. Who covers the return shipping cost?  
Return shipping costs are the responsibility of the customer unless the item is faulty.

8. What if my sunglasses arrive damaged?  
If your item arrives damaged, please contact us within 48 hours with photos, and we will arrange a replacement or refund.

9. How do I choose the right sunglasses for my face shape?  
We recommend checking our “Choose by Face Shape” guide to find the best fit for your style.

10. Are your sunglasses suitable for driving?  
Yes—especially our polarised styles, which reduce glare and improve visibility on the road.

11. Do your sunglasses come with accessories?  
Yes, each pair includes a protective pouch and a cleaning cloth.

12. How can I contact you?  
You can reach us via our Contact Us page or email us directly. We’re happy to help!